Frequently Asked Questions
Real questions, answered plainly. No fine print, no runaround.
Quality & Materials
Every card and notebook is produced through a print-on-demand partner using quality paper and inks chosen for color accuracy and longevity — not mass-produced stock. Because each piece is made individually to order, there’s a short making period before it ships (3–7 business days) rather than same-day dispatch from a warehouse.
Very closely, but not pixel-perfect — screen displays and printed materials render color slightly differently, and that’s true of any printed product, not specific to us. If color accuracy is critical for your use, feel free to email a question before ordering.
Our candles are scented soy wax, currently available in Vanilla Bean, Comfort Spice and Sea Breeze. As with all our physical goods, each one is made to order through our production partner rather than kept in bulk stock.
The spiral notebooks use dot-grid paper, sized 5.5″ x 8.5″ — a good weight for most pens without heavy bleed-through, though very wet inks (fountain pens with saturated ink) may show some ghosting, as with most notebook papers.
No. The artwork on everything we sell stays the property of Missed Monday. You can enjoy or gift what you buy, but you can’t scan, copy, reproduce or sell the designs, or use them to train an AI system.
Each item is made to order specifically for you rather than pulled from a shelf, but production happens through specialist print-on-demand partners rather than by hand in-house — this is what lets us offer a small shop’s worth of care with the reliability of professional production.
Not at launch, though it’s something we may explore as the shop grows. If there’s a specific personalization you’d love to see, email us — genuinely useful to know what people want.
Still have a question?
Send us a message and we’ll get back to you within 3 business days. Happy to help with anything not covered in the FAQs.
Returns & Exchanges
Because every physical item is made to order especially for you, we’re not able to accept returns or exchanges for change of mind, or if the wrong option was selected at checkout. Please double-check your choices before ordering — happy to answer questions first if you’re unsure.
We’ll put it right. Email hello@missedmonday.com within 30 days of delivery with your order number and a clear photo of the issue, and we’ll arrange a free replacement or a full refund. You won’t need to send the item back.
Email us straight away with your order number. If production hasn’t started we’ll cancel and refund in full. Once an item is in production it can’t be canceled or changed.
30 days from the delivery date for damaged, misprinted, or faulty physical items.
Nothing — for a confirmed damaged or misprinted item, you won’t need to return the physical product at all. A photo is all we need to process a replacement or refund.
Approved refunds go back to your original payment method. Please allow a few business days for it to appear, and note your bank or card provider may take a little longer to post it on their end.
Since items are made to order rather than held in stock, we’re not able to do direct swaps. If something arrived wrong due to a fault on our end, that falls under the damaged/misprinted policy above — otherwise, a new order for the correct item is the way to go.
Get in touch and we’ll sort it out together. Include your order number so we can look into it quickly.
Shipping & Delivery
Two things add together: a short making time (3–7 business days), then delivery — 2–5 business days within the US, or 10–30 business days for the UK, Europe, and the rest of the world. All told, allow up to about 12 business days total for US orders, and up to 37 business days for international ones, though most arrive well before that.
Yes — everywhere, including the UK, EU, and beyond.
Yes — when your item leaves the workshop you’ll get a shipping confirmation email with a tracking link, and a separate one for each parcel if your order ships in more than one. International tracking often goes quiet between leaving the US and reaching your local carrier — that’s normal. If it stays quiet, send us your order number and we’ll chase it.
Reach out as soon as possible — if production hasn’t started yet, we may be able to update it. Once an item has entered production, we’re unable to redirect it, so please double-check your address carefully at checkout.
Not necessarily. Different products are made in different workshops, so an order with several item types may arrive in separate parcels at slightly different times.